Return & Refund Policy

At Hill & Co, we take great pride in the quality of our teas and want every customer to feel confident in their purchase. Because our products are food items, we are only able to accept returns or issue refunds under specific conditions.

Returns & Refunds for Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, you may request a return or refund for any unopened product within 10 days of receipt.

Please contact our customer service team at support@hcfinetea.com

with your order number and a brief description of the issue. Photos of any damage help us process your request more quickly.

Non-Returnable Items

Due to the nature of our products, we are unable to accept returns or offer refunds for:

• Opened tea packages

• Used products

• Items returned after 10 days

• Personal taste preference or change-of-mind reasons

This policy ensures the safety and quality of all tea we provide.

We’re Here to Help

If you ever have questions or concerns about your tea, please reach out to us at support@hcfinetea.com

. We’re committed to making sure your Hill & Co. experience is exceptional